6M MANAGEMENT CONSULTANTS PTE LTD
Your Human Resource Partner

Course: CCE4

TEAM MEMBER SKILLS

Introduction

Skilled team players benefit tremendously from achieving the results they seek and are valuable assets to their employers. Come and increase your competence in practical skills such as establishing rapport, enhancing work relations, coping with different personality types, and managing conflicts and differences that inevitably arise.

For Whom

All Professionals, Managers and Executives (PMEs).  Anyone who is aspiring to be top performing executive in an increasingly multi-tasking working environment.    

Note:  This programme forms Module 4 of the Core Competencies for Executives (CCE)

• To develop practical skills and insights in being Team Members

Course Outline

Nature of Teamwork

• Characteristic of a Team

• Behavior in Groups

• Stages in Team Development

Building Relationships

• Establishing Rapport

• Chemistry of Relationships

• Relationship-building, Strategy and Skills

Working Together

• Building Team Climate

• Behavioral Flexibility

• Psychological Contracts

• Personality Types & Interactions

Managing Differences

• Conflict Coping Styles

• Handling Interaction Difficulties

"Learn how to manage differences and build relationships. Able to use what has been learnt from the scenario or role-play examples given during the workshop. Practical insights are given. The skills covered are useful. Able to understand and manage difficult customers. Very good practices and exercises, which involve role-plays. Highlight the positive and negative traits during the role-plays. Understand & learn how to interact with people of different characters. Trainer can make us understand clearly and participate in the course."

When

13/4/12 (Fri), 9 am - 5 pm

5/10/12 (Fri), 9 am - 5 pm

Fee

$480+GST pp; 10% discount for 2 or more registrations

(Inclusive of training manuals, lunch & refreshments)

10% discount off registration fee for 2 or more participants from same company  

Please make cheque payable to 6M Management Consultants Pte Ltd and mail it to:

6M MANAGEMENT

 CONSULTANTS PTE LTD

607 Elias Road #16-190

Singapore 510607

Tel: (065) 65822280
Fax: (065) 65828221

For in-house programme/customisation and other enquiries, contact us at consultancy@6m.com.sg