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Course: BSC

MAKING PROCESS IMPROVEMENT
 AT WORK

Introduction

In making a cup of coffee we follow a certain process.  At work we follow all sorts of processes to achieve desired outcomes. 

However work processes are more complicated and need regular reviews and improvement.  In this programme, participants will learn how to systematically analyse work processes and make them more effective. This is a vital activity for organisations that seek to become more efficient, effective and competitive.

 

Benefits

  • Cost saving to company or departments

  • Reduce reworks

  • Improve customer satisfaction

  • Better team work

  • Job Satisfaction

  • Operational Efficiency

  • Cuts down cycle time

  • Improve Company Profit Margin by reducing unnecessary wastage

  • Improve on quality service or products

  • Streamline work process to a shorter time

Objectives
  • To equip managers, executives and operational staff with the tools to identify and improve work processes in their work areas by acquiring the skills of PROCESS IMPROVEMENT

Course Outline

Introduction to Process Improvement

  • What is a Process?

  • The Value Chain

  • Generating CPI Process

  • The 7-Step Process Improvement Process

 

Identifying Potential Problems/ Issues

  • How are Problems/Issues Identified

  • Potential Problems

  • Brainstorming/Story Boarding

 

 Data Collection

  • Management by Facts

  • Data Collection Methods and Techniques

 

 Process Analysis

  • Check Sheets

  • Pareto Chart

  • Cause & Effect Diagram

  • Process Mapping/Flow-charting

 

 Process Improvement

  • Writing SMART Objectives

  • Action Planning

  • Monitoring Progress

 

For Whom

All Professionals, Managers and Executives (PMEs) and operational staff.

 

Feedback

“I have learnt a lot of ideas on how to improve work processes in my own areas”

“The course was beneficial to me as it gave me ideas where I could do some improve on processes”

“This course has enlighten me on how I can cut down re-work”

“The tools and techniques taught are very useful and is a structured approach”

“I am now able to identify processes that can be reviewed in my department”

 

When

31/03/10 (Wed); 9 am - 5 pm

30/09/10 (Thu; 9 am - 5 pm

 

Fee

$420+GST pp; 10% discount for 2 or more registrations

(Inclusive of training manuals, lunch & refreshments)

10% discount off registration fee for 2 or more participants from same company  

Please make cheque payable to 6M Management Consultants Pte Ltd and mail it to:

 

6M MANAGEMENT

 CONSULTANTS PTE LTD

607 Elias Road #16-190

Singapore 510607

Tel: (065) 65822280
Fax: (065) 65828221

For in-house programme/customisation and other enquiries, contact us at consultancy@6m.com.sg