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Course: KPI

IDENTIFYING KEY PERFORMANCE INDICATORS

Introduction

The Balanced Scorecard has become a dominant technology in corporate performance management.  However effectiveness in implementation remain a problem for many companies.  One critical stumbling block is the capability of line staff to identify appropriate KPIs.  The one-day programme will provide line managers and executives with practical skills in identifying and implementing KPIs.

 

For Whom

All line managers and executives who need to understand, identify, and implement KPIs to achieve desired performance results.

 

Feedback

"Helpful in understanding KPIs.  All managers and team leaders should attend the programme before commencing KPI planning.  Provide good insight    Provide good guidance to implement KPI.  Enhance understanding of objectives.  Content is relevant.  Better understanding of key concepts."

 

Objectives
  • Develop practical skills in developing KPIs

  • Develop KPI ownership and implementation effectiveness

 

Course Outline

Identifying KPIs

  • KPIs in the Balanced Scorecard Context

  • Deriving KPIs from Cascaded Objectives

  • Setting Performance Targets

  • Criteria for Selecting Appropriate KPIs

 Implementing KPIs

  • KPI Owner’s Roles and Responsibilities

  • Monitoring Systems for KPIs

  • IT Support for KPI Monitoring

  • KPI Tracking and Reporting Formats

  Achieving Performance Results

  • Interpreting KPI Results

  • Identifying Causal Factors

  • Scoping and Taking Corrective Actions

  • Performance Improvement Task Forces

 

 

When

20/01/12 (Fri), 9 am - 5 pm

29/06/12 (Fri), 9 am - 5 pm

19/10/12 (Fri), 9 am - 5 pm

Fee

$480+GST pp; 10% discount for 2 or more registrations.  Click for offer.

(Inclusive of training manuals, lunch & refreshments)

10% discount off registration fee for 2 or more participants from same company  

Please make cheque payable to 6M Management Consultants Pte Ltd and mail it to:

 

6M MANAGEMENT
 CONSULTANTS PTE LTD

67 Elias Road #16-190

Singapore 510607

Tel: (065) 65822280
Fax: (065) 65828221

 

Pay $930 pp for both Balanced Scorecard and Key Performance Indicators workshops.  Plus additional 10% discount for 2 registrations.  Contact us for special group discount.

For in-house programme/customisation and other enquiries, contact us at consultancy@6m.com.sg