CCM Course Outline

MODULE 1  Personal Performance Management

Mind Setting

• The Peak Performance Zone

• Attitude and Ability

• Clarifying Purpose, Developing Mission

• Personal Motivation

Achieving Desired Results

• The Courage to Act

• Framing and Sighting

• Stages of Competency Development

• Being Clever, Street-Smart or Wise

• Managing Complexity

Handling the Unexpected

• Coping with Crises

• Executive Stress

• Preparing for the Unexpected

MODULE 2  Subordinate Performance Management 

Boss-Subordinate Relationships

• Desired Relationship Characteristics

• Levels of Supervision

• Adapting to Different Personality Types

Delegation

• Degrees of Delegation

• Steps in Delegation

• Giving Clear Instructions

Performance Monitoring

• Performance Measurement

• Directing/Facilitating/Disciplining

Coaching & Counselling

• Coaching Process & Techniques

• Counselling Process & Techniques

MODULE 3  Team

Performance Management 

Team Leadership

• Using Appropriate Leadership Style

• Power Resources of Leaders

• Creating the Team climate

• Team Communication Methods

Team Functioning

• Key Result Areas

• Setting Performance Expectations

• Motivating The Team

• Managing Sub-standard Performers - Task Approach, People Approach

Team Development

• Providing Support

• Organising Shared Resources

• Conducting Briefings and On-the-Job Training.

• Providing Development Opportunities 

MODULE 4  Managing Work 

Projects, Delivering Results         

Project Management Basics

• Types of Work Projects

• Project Work Plan/Deliverables

• Progress Reports

Project Initiation

• Establishing Deliverables

• Procuring Resources

Delivering Results

• People Deployment

• Time Management

• Cost Monitoring  

• Managing Typical People  Problems/Situations

Project Closure

• Reporting and presenting

MODULE 5  Applying Intelligence, Managing Knowledge

Understanding Knowledge Management

• Creative Knowledge Applications

• Knowledge Management - A Framework

• Meta-Cognition  

Learning and Knowledge Acquisition

• Explicit and Tacit Knowledge

• Three Modes of Increasing Knowledge

• Four Learning Modes

• JIT Learning

Knowledge Organisation

• Information Overload Control

• Information Input at Organisation

• Information Dissemination Principles

• IT Support  

Applying Intelligence

• Systems Thinking

• Trend Graphs/Casual Loops

• Strategising Mental Heuristics   

MODULE 6  Managing Change, Nurturing Mindsets       

Understanding Organisation Change

• Why Organisations Change

• Reactive Versus Proactive Change

• The Change Agent

• A Checklist for Implementing Change

Preparing the Ground

• Research Preceding Change

• Getting Buy-In

• Forces of Change

• Strategising Change

Nurturing Mindsets

• Four Stages of Change Transition

• Resistance to Change

• Communicating Change

• Winning Supporters/Disarming Opponents

Supporting the Change Effort

• 3-Step Model for Effective Change

• Support for Change Efforts

• Forms of Support

• Support for Individuals/Project Teams/Line Managers